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Catalyser does not process donations or handle transactions.

Donations are generally non-refundable.

For donations made through PayPal, refer to their article regarding refunds here.

For Credit/Debit card donations, please contact your bank directly to get more information.

For a Payroll Giving donation, please contact your program manager or payroll administrator.

If you would like to request a refund for a donation made through PayPal Giving Fund, please contact the PPGF team at https://www.paypal.com/smarthelp/contact-us/ppgf. Remember to include:

  • The name of the charity

  • The donation amount and time

  • The reason for your refund request

  • The transaction ID found on the tax receipt you received for the donation.

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