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Catalyser does not process donations or handle transactions. |
Donations are generally non-refundable.
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supports both payroll and card donations within your company’s workplace giving program. Payroll donations are processed by your payroll team and card donations are handled by the charity directly (except donations made by PPGF). |
Generally, any donations made through the Catalyser are non-refundable. Refer to our Terms and Conditions here.
For Credit/Debit card donations, please contact your bank directly to get more the charity with your receipt information.
For a Payroll Giving donation, please contact your program manager or payroll administrator.
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The name of the charity
The donation amount and time
The reason for your refund request
The transaction ID found on the tax receipt you received for the donation.
For donations made through PayPal, refer to their article regarding refunds here.