/
Authentication failed

Authentication failed

Owned by Ethel Karskens (Deactivated)
Last updated: Apr 18, 2023 by Akash Kalpattu (Unlicensed)
1 min read

Problem

You have tried to access the Catalyser platform. Instead of the your giving platform, there is a white screen displaying “Authentication failed”.

Solution

This means that you have been logged in for too long. To address this issue, follow one of these two steps:

  1. Log out of your company account and log in again

  2. Restart your computer

Go back to the platform and refresh it. If this still does not work, please contact us at support@catalyser.com.

Related articles

Related content

Catalyser User Guide (Company & Payroll Admin)
Catalyser User Guide (Company & Payroll Admin)
Catalyser User Guide (Company & Payroll Admin)
More like this
Catalyser User Guide
Catalyser User Guide
Catalyser User Guide
More like this
How to Set Up an Office Location
How to Set Up an Office Location
Catalyser User Guide (Company & Payroll Admin)
More like this