I want to update or cancel my regular donation

This is only available to employees who have payroll giving.

 

We know things change from time to time and you would like to change your recurring pledges or pledge to another charity this year and you would like to cancel an existing pledge please follow the steps below.

Recurring pledges or donation are payroll giving that is set up that you will have a regular amount deducted from your salary or wage every pay cycle.

To ensure your changes are applied to the upcoming pay cycle please complete the steps below before the relevant cut-off date. To find your cut off date, please check your FAQs or contact your program or payroll administrator.


To Update or Cancel your donation in My Giving

Click on My Giving on the navigation bar or click on your My Impact bar on the homepage.

It will redirect you to the Money Giving tab in My Giving, then scroll to the section, Upcoming Pledges.

You will see a list of pending pledges that you have made and are ready for payroll processing.

To Update your Pledge

Click on the pencil icon displayed next to the pending pledge. A window will appear for you to update the donation amount. Click Update Donation when finished.

To Cancel your Pledge

Click on the x displayed next to the pencil icon. A window will appear to confirm you would like to cancel this pledge to donate. Click Yes to proceed.

To Update or Cancel your donation from the Campaign page

Go to the campaign page you made your recent pledge. At the top right corner of your page you will see the following.

To Update your Pledge

Click on the pencil icon displayed next to the pending pledge. A window will appear for you to update the donation amount. Click Update Donation when finished.

To Cancel your Pledge

Click on the bin icon displayed next to the pencil icon. A window will appear to confirm you would like to cancel this pledge to donate. Click Yes to proceed.